Local Long-Term Care Ombudsman Program
Advocates for Residents of Long-Term Care
… promoting quality of care and quality of life.
Services are Free of Charge: TOLL FREE 1-866-485-9393
Local Ombudsman Program
The federal Older Americans’ Act of 1964 created the Long-Term Care Ombudsman Program to help residents of long-term care facilities who have questions, concerns or complaints about the care they are receiving. We are mandated by the Act to have regular and timely contact with residents and to be an advocate for residents. Federal and state law both ensure that we have access to long-term care facilities. No matter how big or small your problem or concern, we will do our best to help you resolve it.
The Ombudsman strives to provide you with objective information about services and supports to meet your needs in the setting of your choice, whether it be a nursing home, licensed home for the aged or adult foster care home, assisted living facility, or even at home.
Resident and Family Support
In addition, Lakeshore’s Local Ombudsmen and volunteers provide support for residents and their families in the following ways:
- Explaining resident rights
- Empowering residents & families to act on their own behalf
- Providing community education around long-term care issues
- Promoting use of best practices
- Helping with systemic advocacy efforts to improve identified problems in long-term care
Because Justice for Some is No Justice at All.